If you are unsatisfied with your purchase, you are entitled to a refund or exchange within 14 days providing item has not been opened or used and returned to us. The customer must pay for the return postage. Please contact us at email@example.com to arrange the return.
If item is damaged, please contact us at firstname.lastname@example.org to arrange replacement or refund. Refunded money will be in customers account within 5 working days of receipt of the item.